LMS Customer Satisfaction 2007 *NEW*

Industry Analysis of the Customer Experience with Learning Management Systems

This 103 page detailed study is the industry's only study of customer satisfaction for Learning Management Systems. The study reviews 20 different customer satisfaction metrics from more than 500 organizations. The study is designed to help buyers, consultants, and vendors understand success factors in implementation and vendor strengths and weaknesses in the LMS market.

This comprehensive study includes detailed market data and vendor ratings in the following areas:

Ease of use for learners and administrators
Ease of customization
Ease of upgrading
Integration with e-learning content
Integration with internal systems
System scalability
Out-of-the-box functionality
Reporting capabilities
Customer service Product technical support
Vendor understanding of business and training needs
Customer input to product direction
Vendor support for current product version
Additional tools provided with the system.

Vendors included in this study are:

Cornerstone OnDemand
GeoLearning
GeoMetrix
KnowledgePlanet
MeridianKSI
Oracle/Peoplesoft
Outstart
Plateau
RISC
Softscape
SumTotal
Technomedia
Vuepoint.

Click Here to Download Table of Contents.

This study is filled with market data on LMS operating costs, hosting (OnDemand) vs. internal implementation, and a summary of each vendor. It is an indispensible report for anyone purchasing, upgrading or switching LMS systems.

Why should you buy this report? What will you learn?

This research will help buyers understand the critical issues to consider when selecting a learning management system. The report identifies which product and implementation factors create high levels of satisfaction and which factors tend to create challenges.
This research will give buyers critical information about vendor performance in a wide variety of areas, including which vendors have the highest satisfaction and loyalty ratings. This information can be vitally important in the selection and implementation process.
This research will tell vendors where they should put their resources in order to maximize customer satisfaction.

Note: this is a single-user color printed version of the report, as described in our
terms of use.

Make sure you enter a valid email address and mailing address. You will receive the report within 5 business days of ordering.

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