Telstra: Learning Outsourcing Solves Critical Talent Challenges in Record Time

<font size=30>Telstra: Learning Outsourcing<br>Solves Critical Talent<br>Challenges in Record Time

In This Case Study

Telstra, a large, multinational telecommunications company in Australia, needed to reinvent its business and transform its staff if it was to survive in today’s competitive environment. The company was facing tremendous competition and needed to upgrade its skills in broadband, mobile, and internet technologies.

After self-examination, Telstra concluded that its operations training function required as much transformation itself as did the changes it would be asked to enable within the company. Its existing learning function was not ready to deal with this transformation.

Telstra chose to seek external assistance in the form of an endto- end transformational learning services outsourcing provider.

The company’s partner, Accenture, launched the new operations training function at Telstra – the Telstra Learning Academy – only six months after signing the contract.

This case study describes the governance model, outsourcing relationship, planning process, and in-depth development and delivery strategy that enabled Accenture and the Telstra Learning Academy to become a High-Impact Learning Organization in only a few years.

60 Pages

(C) Bersin & Associates, 2009

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